ASP Services
Our sales team travels all over the country. How can they access their files on the road?
Your employees can access their files and send and receive emails anywhere they can get an Internet connection. Airports, hotels, and even coffee shops offer wireless connections. Down time on the road doesn't have to be idle time anymore.
Can each employee have their own files and share files like we do through our internal network?
Yes. Each user may have his or her private files, as well as shared files accessible to anyone on the network. Cetrom will configure your network and set passwords as needed.
How much money can we save by switching to Cetrom ASP services?
Cost savings vary by company. However, depending on the size of your IT department, software licensing and upgrade fees, hardware maintenance, and application development, you could save up to 70% on your IT costs.
What applications are available to my company?
Your company can use standard off-the-shelf software or programs that have been customized for your business, including email, office management systems, word processing, database management and accounting programs.
Cetrom hosts the most widely-used business applications.
I want to switch to Cetrom ASP services now but I know that many of the software programs I rely on will be releasing new upgrades. Should I wait until the new software is available?
There's no need to wait. You can enjoy the freedom of Cetrom ASP services and 24/7 support today without the worry of software upgrades. In fact, you'll never need to worry about upgrades for your operating system or any other software - we'll handle your upgrades, as well as any training that may be required.
What do I do if I'm having a problem accessing my account or a problem with an application?
You can contact Cetrom's IT engineers 24 hours a day vial email at: support-at-cetrom-dot-net. If your email is inaccessible, you can call us toll-free at (866) 556-4357 and we'll help you walk through your problem or solve it remotely. We're your IT department and we'll be there when you need us.
I'm a small business and often work off hours to catch up on emails, report writing, etc. What happens if I have a problem late at night or on a weekend?
You can contact Cetrom's IT engineers 24 hours a day vial email at: support-at-cetrom-dot-net. If your email is inaccessible, you can call us toll-free at (866) 556-4357 and we'll help you walk through your problem or solve it remotely. We're your IT department and we'll be there when you need us.
I've got sensitive company data that I don't want everyone in the company to have access to. How do I protect it using Cetrom ASP services?
We customize your ASP service to suit your company's needs. We understand that only the Webmaster needs to have access to your Website and that only Human Resources should be able to access confidential client records. We can set up your system with password protection to safeguard sensitive data.
Can you host my Website and provide my employees with email addresses?
Yes. In addition to application support, we can host your company Website and provide invaluable email services to your employees further eliminating another IT vendor and their service fees.
Is my company's data secured?
Yes. Cetrom provides each of its customers with 24/7 data backup and recovery. You will never worry about losing valuable files again. With Cetrom, you're protected against, natural disasters, fire, theft, hacking, and hardware failure. And as an added safeguard, Cetrom is pleased to offer redundant offsite storage at our Colorado data storage facility.
If we switch our email and Website to ASP services, will we be inundated with spam and viruses?
No. Cetrom is not an email-only service provider like MSN, AOL and Juno. We never sell customer data. Our job is to keep your business up and running. We provide state-of-the-art virus and hacker protection, multiple firewalls, and spam and pop-up blockers along with 24/7 system monitoring.
How often is my company's data backed up?
We back up all of your files every day and store backups in a secure location. Our physical protections include secure, climate-controlled locations, diesel generators and battery backup so you never lose important data.
The Internet isn't always reliable. Is your service?
Yes. Cetrom guarantees 99.96 percent uptime.
If Cetrom ASP services aren't right for us, can we switch back to our regular network without losing our valuable data?
Yes. We offer a 15-day free ASP services trial offer. If you're not happy with our services, we'll return all your data to your original network free of charge.
My company has very specific software application needs. We need word processing but we also need robust inventory, sales, and accounting systems. Can Cetrom ASP services provide these systems?
We will work with you to define your needs. Then we'll search the market for the tool that fits both your needs and your budget, and we'll deploy the solution on our ASP model.
How much data storage will my company be allocated?
You'll have as much storage as you need, whether you have 1 gigabyte or 100 terabytes of data. We will grow as your company grows.