24x7x365
It’s About Trust
It’s your data. It’s your software. It’s your business. That’s why customer support needs to be more than a phone bank and an 800 number. At Cetrom IT, we think it’s about trust. It’s about offering you 360 degrees of service and being available 24x7x365. It’s about picking up the telephone on the first ring and responding to the email in seconds or minutes, not days or weeks. In short, it’s about doing whatever it takes to keep you up, running and satisfied.
Our Commitment to Service
- We’re available to you whenever and wherever you need us
- If you contact us by email, our engineers will remotely view (and manage) your desktop to identify and solve your problem
- We will maintain our track record of resolving 98% of our troubleshooting calls within 15 minutes
Our Customer Portals
- Cetrom IT Application Portal for Current Customers Remote Portal
- FTP (File Transfer Protocol) client which allows you to transfer files between your local computer and a server on the internet FTP client download
- Customer Access to Cetrom IT’s Microsoft Office Outlook Cetrom IT Client Web-mail
- Live Meeting and remote Desktop Troubleshooting tool for Cetrom customer Remote Live Support Tool
- GFI Portal
- Client Portal