Support at a Glance

Phone Number: 866.556.HELP
Tech Support: support@cetrom.net
Sales Support: sales@cetrom.net
Billing Support: billing@cetrom.net

It’s About Trust

It’s your data. It’s your software. It’s your business. That’s why customer support needs to be more than a phone bank and an 800 telephone number. At Cetrom, we think it’s about trust. It’s about offering you 360 degrees of service. It’s sbout being available 24/7. It’s about picking up the telephone on the first ring and responding to the email in seconds or minutes, not days or weeks. In short, it’s about doing whatever it takes to keep you up, running and satisfied.

Our Commitment to Service

  • We’re available to you whenever and wherever you need us.
  • If you contact us by email, an engineer will call you within 15 minutes.
  • If necessary, our engineers will remotely view (and manage ) your desktop to identify
    and solve your problem.
  • We will maintain our track record of resolving 98% of our troubleshooting calls within 15 minutes.

Remote PortalCetrom Remote Application Portal for current clients.

FTP client downloadFTP (File Transfer Protocol) client which allows you to transfer files between your local computer and a server on the Internet.

Cetrom IT Client Web-mailClient access to Cetrom's Microsoft Outlook.

Remote Live Support ToolLive meeting and remote desktop troubleshooting tool for Cetrom clients.