Reliable, Expert Support

Cetrom's outstanding and highly-qualified support staff is extensively trained to provide you with quick and painless resolutions to any technical questions you may have. Our goal is to minimize your down-time during support-related issues, so you can get back to the business of managing your business.

Cetrom Differentiators

Here are just a few of the ways Cetrom out-supports the competition!

In-house customer service

Your mission-critical business applications are just that — critical. We don't want you to experience a single second of delay in resolving your issue, so we never outsource our Customer Service department.

Other ASPs often require that you spend precious minutes wading through a script with a Help-Desk employee to identify the source of your problem. Cetrom puts you on the phone with a Senior Systems Engineer immediately, so you get instant, expert-level guidance.

Full-time 24 / 7 dual access

Cetrom provides you with both phone and email access to our Senior Systems Engineers anytime, from anywhere.

If you elect to contact us by email, an engineer will phone you within 15 minutes. Or you can call our toll-free line for immediate assistance.

Our engineers can remotely view and even take over your desktop when necessary to identify and solve your problem, regardless of your location. We are proud of the fact that 98 percent of our trouble calls are opened and resolved within 15 minutes!

Support Contact Information

Our quick response time and solid support practices ensure that your mission-critical applications will experience a minimum of down-time. For immediate resolution to your problem, contact us at the numbers below.

support@cetrom.net
240.631.8400
866.556.HELP (4357) toll-free