September 2013 Posts

5 Best Customer Service Practices for IT Service Providers

“Offering second-to-none customer service could help your business to succeed no matter what the economic climate or latest technology craze.”– Forbes Web Contributor Internet blogs, message boards, and networking groups are littered with advice and tips on how businesses can deliver better customer service. However, there is also an abundance of online business reviews written... Read More

What is SSAE 16?

What is SSAE 16, and how is it keeping your Cloud service provider honest? Organizations interested in finding a better business IT services provider may have heard about the most recent standard of reporting for service organizations, known as SSAE 16 (also referred to as SOC 1).  But what exactly is SSAE 16? Why is... Read More