Annual survey anonymously measures customer satisfaction to ensure the highest level of ongoing customer service by all Microsoft Partners with gold competencies Vienna, Va. – April 30, 2012 – Cetrom Information Technology, Inc. (Cetrom), a leader in providing comprehensive Cloud Computing solutions, announces it has been ranked in the top five percent of all Microsoft partners in the Microsoft Customer Satisfaction (CSAT) Index. This ranking is based on an annual survey conducted to anonymously measure customer satisfaction and ensure the highest level of ongoing customer service by all Microsoft Partners with gold competencies. Christopher Stark, founder and CEO, Cetrom, said, “At Cetrom, we pride ourselves on exceeding our clients’ expectations and guaranteeing complete satisfaction for every service we provide. As a premier, end-to-end Cloud Computing provider, we are committed to making sure our clients never have to worry about, maintain or even think about their IT resources. I am thrilled to see the results of this survey reflect the success of our efforts and am eager to continue to deliver on our dedication to excellence.” For over a decade, Cetrom’s pioneering white-glove approach to customer service—coupled with its unrivaled Cloud Computing solutions—has resulted in a near 100 percent customer retention rate. The Microsoft Partner survey is administered by TNS, one of the world’s largest market research companies for surveying and measuring customer satisfaction. The survey helps Microsoft Partners better meet customers’ needs through the analysis of the data collected. About Cetrom Information Technology, Inc. Cetrom Information Technology, Inc. (Cetrom) is a leading provider of comprehensive, Cloud Computing solutions for global SMBs. Founded in 2001, Cetrom offers high-availability, enterprise-class Cloud Computing solutions with more than 150 diverse Software-as-a-Service (SaaS) applications, including customer relationship management (CRM), accounting, Microsoft Office, Microsoft Exchange, graphics design, mobile workforce support and virtualized custom applications. Headquartered in Vienna, Va., with offices and SAS 70–compliant data centers across the United States, Cetrom is a Microsoft Partner with multiple Gold competencies, a Blackberry Alliance Program member and a partner of leading technology providers such as Citrix, Dell, EMC2, Lenovo and CenturyLink (formerly Qwest). For more information, visit www.cetrom.net, call 866-9CETROM (866-923-8766) or join the conversation on LinkedIn, Twitter, Facebook or Google+.
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