Cetrom Support fixed all of my problems, their engineers are very professional, courteous, friendly and very efficient. If all customer service out there was like this, it would be a better world...- Mid-sized
In all of the recent discussions among businesses looking to move to the Cloud, many have expressed concerns about losing control over their IT networks. While moving your infrastructure to the Cloud can sound daunting, your IT provider should be equipped to make it as seamless as possible. If done right, you won’t feel a thing and you will actually gain more control that you’ve ever had! One of the first tasks your provider should undertake is listening to your business needs and goals. From there they will need to thoroughly examine your organization’s existing systems--hardware and software--employee knowledge and financial restrictions. A proven IT provider will design a technology solution that meets your needs in the most cost-effective way possible. One benefit of your new solution should be the elimination of maintenance and upkeep responsibilities on your end. Oftentimes, internal IT managers tend to focus on monitoring and troubleshooting performance problems only after problems occur with their on-site systems. In the Cloud, your critical infrastructure is monitored 24x7x365 in a secure data center, ensuring it is safe and eliminating any issues before they arise. Furthermore, when working with a Cloud provider you should be well informed throughout the entire process, not just during implementation or when an incident occurs. You should receive regular detailed reports on all of your system activity, whether it’s daily, weekly or monthly.
• Worry-free Upkeep – no need to hire an IT manager, update hardware or licenses. • Predictable Budgeting – only pay for what you need, when you need it. • Priority Shift – forget about IT - put the focus back into growing your business. • Technology Expertise – engineers are required to be trained and certified. • Employee Retention – mobility allows for telecommuting and relocation options. • Quality Improvement – enterprise-level infrastructure, service and processing power. • Heightened Security – industry best practices, virus protection and disaster recovery. Still don’t believe it? We’ve heard it directly from our customers. One in particular has a small staff of 10 and had been maintaining their IT infrastructure on-site before coming to us. Moving their critical data to a dedicated hosting facility has reduced their risk because the infrastructure is maintained and backed up properly. Ultimately, they have told us that maintaining all their IT resources under one umbrella has actually made everything more predictable and given them more control than before.
Cetrom Support fixed all of my problems, their engineers are very professional, courteous, friendly and very efficient. If all customer service out there was like...- Mid-sized