Cetrom On-Site provides local on-site IT support by certified field engineers to clients across the United States. If a client needs swift and reliable on-site IT support with local equipment, on-site troubleshooting, or other local IT support requests, Cetrom can dispatch a certified IT professional to come on-site anywhere in the United States.
With nationwide coverage and a team of expert technicians ready to dispatch to your home or office location, Cetrom is ready to meet the diverse needs of accounting professionals, helping them achieve greater efficiency, security, and success.
Cetrom’s On-Site IT services are designed to provide immediate, personalized assistance, ensuring clients receive the highest level of on-site IT support. With a team of skilled IT professionals, Cetrom’s On-Site IT services encompass a broad spectrum of technological support.
Cetrom On-Site Services
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Services not available with Cetrom On-Site
- Cabling - Cetrom On-Site does not include cabling; however, we can offer to find a qualified cable vendor and coordinate those efforts with the client's vendor.
- Printer Internal - Cetrom On-Site does not provide internal services for on-site printers, such as disassembling and cleaning them. However, Cetrom can coordinate these efforts with the client's vendor.
Cetrom On-Site Service Level Agreement
Based on availability, Cetrom can dispatch a certified IT professional to your location (home or office) as early as the same business day.
- Emergency ticket: avg within 4-6 hours
- High Priority ticket: avg within 24 hours
- Normal Priority ticket: avg within 48 hours
Cetrom On-Site pricing is unique to the scope of work identified by the client, which includes a service level need, time, material, and travel costs associated with the local on-site work request. Cetrom's Support Management Team handpicks the certified IT professional most qualified for the specific on-site IT service request and dispatches that engineer to your location (home or office) anywhere in the US, including Alaska and Hawaii.
Please contact Cetrom for more information about Cetrom On-Site and our complete Managed IT and security Solutions for accounting firms.