Cetrom Management Team
Christopher Stark founded Cetrom in 2001. The true visionary behind the company, Stark built the company and its solutions with customers’ business needs and goals in mind. Stark developed Cetrom’s cloud model during a time when it was a very different way to manage technology.
One of Stark’s passions is to continuously find more ways to build upon the company’s strong customer service foundation, which is why providing the best and most secure service to customers will always be Cetrom’s number one goal. Over the last 20 years, Stark has cemented Cetrom’s status as a leading provider of secure and custom cloud solutions with success that can be attributed to his personal resolve, ongoing commitment to maintaining excellent customer service, and a best-in-class technology infrastructure. With a 99.9 percent up-time guarantee, the company’s history, and around-the-clock, senior-level IT support, Stark ensures that companies—whether staffed by two or two thousand—have access to enterprise-class technology at a price they can afford.
Backed by nearly 30 years of experience in all facets of the IT industry and holding some of the industry’s most prestigious technical certifications, Stark keeps his finger on the pulse of the IT industry and eyes toward the future.
Stark is a father and self-proclaimed computer geek who enjoys flying planes, playing golf and racing cars in his spare time. A Washington, D.C., native, Stark still resides in the metropolitan area today.
Mark Wright is the company’s technology guru. With more than a decade of experience in IT, Wright oversees the technical operations of the company, including leading strategic technical direction, delivering enterprise-class client solutions and handpicking Cetrom’s knowledgeable engineering staff. Wright is also responsible for ensuring that clients continue to experience our 99.9 percent up-time guarantee.
Wright’s oversight and direction of the Cetrom infrastructure has created a network that is one of the best in existence, which Wright considers one of his greatest personal accomplishments. The quality of the Cetrom network showcases the high level of skill and expertise that Wright has honed over the years by turning a hobby into a successful career. Wright’s previous experience in the security industry provided a foundation that emphasizes the importance of data security, high-availability networks and immediate access to valuable resources. Wright holds certifications from Microsoft and Citrix, and to this day retains his initial enthusiasm in IT, bringing not just experience, but a true passion for technology to the future of Cetrom.
Queen of Organization, Jennifer Hyde, has led Cetrom’s Operations Department since 2013. Wearing many hats – from Finance to Human Resources to supervising Cetrom’s Operations team – Jen enjoys planning and monitoring the day-to-day running of business to ensure a smooth operation.
While maintaining the financial aspects of Cetrom, Jen works closely with Cetrom’s CEO, Chris Stark, to make decisions for operational activities and set strategic goals. Additionally, Jen nurtures relationships with Cetrom’s outside partners and vendors to continue to build onto Cetrom’s strong foundation.
Jen lives in Mount Airy, MD with her husband, two girls and their crazy puppy, Chewie. Her weekends and any free time are spent watching her girls play sports. The beach is Jen’s “Happy Place”.
A self-proclaimed serial networker, Sherrill Hebert leads Cetrom’s business development efforts. He enjoys being the “face” of the company and educates new and existing customers on the customizable Cloud Hosting Solutions the company offers.
Sherrill spent his career in the technology field with the first 20 years in customer service, operations, and sales roles for the telecommunications industry. During this time, he was responsible for selling to Tier 1 domestic and international telecommunications companies such as AT&T, Verizon, and France Telecom.
Sherrill’s background in sales and appetite for taking on new challenges led him to Cetrom. His Bachelor of Science degree in finance from Virginia Tech, paired with a customer service upbringing, allow him to act as a true advocate for Cetrom’s clients.
Sherrill resides in Eatonton, Georgia with his wife, daughter and their bloodhound. He is a diehard Virginia Tech Hokies Fan. And while he lived in Northern Virginia for over 30 years, and now lives in Georgia, he is a Cajun hailing from Louisiana.
Marketing and communications guru, Emily Raines, joined the Cetrom team in 2016. Emily oversees Cetrom’s marketing and communications strategy and plan, from ideation to execution, in order to help boost Cetrom’s brand visibility and help educate the community about Cetrom’s service offerings.
Aside from spearheading Cetrom’s multi-channel marketing campaigns, Emily enjoys leading Cetrom’s client-facing communication efforts on a daily basis. From product and service updates and enhancements to support resources, tips, and guides.
For the past 10+ years, Emily has enjoyed leveraging her creativity and strategic marketing and communication skills in order to help illuminate innovative brands, like Cetrom.
Frederick native, Emily currently resides in Walkersville, MD with her husband, two sons, and Shiba Inu, Luna. Emily is an Ensemble Member with the Maryland Ensemble Theatre (MET) and enjoys spending time outdoors with her family and friends.
Samantha Richards, Customer Success Manager
A believer in “Service with a Smile,” Samantha Richards joined Cetrom as the Client Success Manager in 2021. Sam is the point of contact and account manager for Cetrom’s clients and assists in the day-to-day operations to ensure that clients’ needs are being met and expectations are exceeded.
Sam is passionate about maintaining Cetrom's high standards of Customer Service Excellence and has enjoyed developing relationships with clients during her time with the company. She also loves working with the Cetrom Team to learn more about the ever-changing world of IT and how Cetrom can help its clients optimize their company's IT solutions and experiences.
Leveraging her skills learned from over 10 years in the Hospitality and Services industries, Sam is excited to take her role with Cetrom to the next level and provide an exceptional Client Experience!
Sam is a country girl at heart with a love for horses, currently residing in the rural mountains of Western Maryland. She is always up for an adventure with her ever-growing family of 4-legged critters!
Brian Cox, Support Manager
Brian Cox is proud to lead Cetrom’s Support Team of highly skilled engineers. Brian believes in building an efficient and effective team by fostering training, communication, and standardization. With over two decades of experience working IT, Brian brings a wealth of technology management skills to the team with a history of directing operations and supporting client/server systems, networking, and end-user applications. Notably, Brian is a sucker for charts, graphs, and metrics.
Born and raised in Alabama, Brian has called San Antonio, Texas home since 2008. A published poet, Brian serendipitously met his wife through a poetry peer review website, later married in Savannah Georgia in 2010 and now have two daughters.
In his spare time, Brian is a volunteer Subaru Ambassador and enjoys participating in volunteer events cleaning parks, streams, trails, and other green spaces.