White Glove Migration Services
Earning your business should also mean doing the heavy lifting. That’s why we take responsibility for the entire cloud migration process for all of our services and for all of our clients. Although no two migrations are the same, we follow the same well-defined White Glove Cloud Migration Process to ensure that your transition is seamless:
Timeline for Deployment & Integration:
We will work closely with your team to complete the white-glove migration to the Cetrom Cloud that best fits your scheduling needs. We build our environment parallel to your current environment to avoid impacting your team's operations. Before the agreed upon “go-live” date, we will provide access to and encourage several members of your team to “test drive” the Cetrom environment so that we can make any desired adjustments.
- Step 1: Our Level 3 engineers start the migration process with an audit and upfront review of your current IT environment— from your applications and data to the type of PCs you are using— so that a snapshot can be created. This enables us to replicate the same environment in the cloud, working parallel to your current environment.
- Step 2: With the snapshot in hand, we develop a test environment to ensure all applications, assets, and data have been replicated. You can test the environment yourself so that you are confident in how it performs and how to access it, and you can suggest modifications prior to the switch.
- Step 3: Our support team prepares your local PCs and server configurations.
- Step 4: Cloud Go Live! Migrations are completed during off-peak hours, typically over a weekend, so that your business operations go uninterrupted. The Cetrom team will train your staff members on using the new environment to guarantee that everyone is up and running. The entire migration process takes about 30-45 days to complete, and once you have made the transition, our 24x7x365 support team is always there to assist via phone or email.
30-day Staff Onboarding Training Program:
Once you are fully migrated, Cetrom will provide real-time, hands-on virtual training for your entire staff. During this training, we will instruct your staff on logging in and using their desktop to ensure they are entirely comfortable with the new environment. Following this real-time training, we will enroll your team in a 30-day training program with daily best practices, tips, and resources, including managing spam, resetting your password, signing and out of the virtual desktop, and general best practices.
Dedicated Customer Success Manager:
To further ensure a smooth transition to Cetrom, you will also be assigned a dedicated Client Success Manager. Your dedicated Client Success Manager will be very familiar with your firm, providing additional resources and best practices to get the most out of our services. He will proactively contact you to ensure 100% satisfaction with our services.
Proactive Communication:
Cetrom prioritizes communication with any project we execute for your team. Transparent communication is the most effective method to make any relationship work. Our communications team provides timely and effective communication to keep your team informed on the latest updates, upgrades, cybersecurity threats, and IT best practices to keep you and your team informed.
Contact Cetrom today to make a seamless move to the cloud.