Senior-level Support Team
Your IT needs often don’t stop at the close of business. We know your team is working long hours and weekends during tax season. That's why more firms are choosing Cetrom's senior-level 24/7 support team.
Cetrom is dedicated to serving the accounting industry and addressing your unique application, security, and compliance needs. Being capable of addressing these needs, no matter the time of day, makes all the difference.
By choosing Cetrom, you’ll never have to deal with an impersonal call center to get support. Whether you need assistance overnight, during the week, or even on the weekend, one of our senior-level engineers, who is familiar with your firm, will be available to resolve your technical issues 24/7/365 via email or phone.
We hire only the best in the field. Our support staff is entirely U.S.-based, full-time Cetrom engineers. They undergo regular training to maintain all relevant certifications and take the necessary steps to understand your company’s hardware, software, business needs, and personnel. Our engineers are, after all, an extension of your team.
Providing white-glove customer service is not just a goal- it’s our priority. Don’t just take it from us; hear it from our customers.
