Experience Unmatched 24/7 Support
Why CPA Firms Need Secure IT Support for AI Tools
Artificial intelligence is creating new efficiencies across the accounting industry. But for many firms, the bigger question isn’t whether AI should be used—it’s how to do so safely and effectively..
❝ Cetrom Support fixed all of my problems, their engineers are very professional, courteous, friendly and very efficient. If all customer service out there was like this, it would be a better world...
- MID-SIZED ❞
Your Trusted Partner for Around-the-Clock IT Support
Your IT needs often don’t stop at the close of business. We know your team is working long hours and weekends during tax season. That's why more firms are choosing Cetrom's senior-level 24/7 support team.
Cetrom is dedicated to serving the accounting industry and addressing your unique application, security, and compliance needs. Being capable of addressing these needs, no matter the time of day, makes all the difference.
By choosing Cetrom, you’ll never have to deal with an impersonal call center to get support. Whether you need assistance overnight, during the week, or even on the weekend, one of our senior-level engineers, who is familiar with your firm, will be available to resolve your technical issues 24/7/365 via email or phone.
We hire only the best in the field. Our award-winning support staff is entirely U.S.-based, full-time Cetrom engineers. They undergo regular training to maintain all relevant certifications and take the necessary steps to understand your company’s hardware, software, business needs, and personnel. Our engineers are, after all, an extension of your team.
Comprehensive Support Services
- 24/7 Dedicated Support: Connect with certified experts any time, day or night, for personalized assistance with your account, apps, and deadlines - that keeps your team productive.
- Real-Time Diagnostics & Troubleshooting: Rapid response and resolution for technical issues to minimize downtime and disruption.
- Continuous Monitoring & Cybersecurity: Advanced monitoring and security protocols protect your systems against threats, ensuring your data and network remain secure.
- Scheduled Updates: Proactively scheduling patches, upgrades, and maintenance to keep your infrastructure current and reliable.
Cetrom On-site IT Services
Cetrom provides Cetrom On-Site™ IT support by certified field engineers to clients across the United States. If a client needs swift and reliable on-site IT support with local equipment, on-site troubleshooting, or other local IT support requests, Cetrom can dispatch a certified IT professional to come on-site anywhere in the United States.
With nationwide coverage and a team of expert technicians ready to dispatch to your home or office location, Cetrom is ready to meet the diverse needs of accounting professionals, helping them achieve greater efficiency, security, and success.
Providing white-glove customer service is not just a goal- it’s our priority. Don’t just take it from us; hear it from our customers.
Ready to experience worry-free IT? Contact Cetrom today and discover how our 24/7 support can empower your business.
