Senior-level Support Team
Your IT needs often don’t stop at the close of business. We know your team is working long hours and weekends during tax season. That's why more firms are choosing Cetrom's senior-level 24/7 support team.
Cetrom is dedicated to serving the accounting industry and addressing your unique application, security, and compliance needs. Being capable of addressing these needs, no matter the time of day makes all the difference.
By choosing Cetrom, you’ll never deal with an impersonal call center in order to get support. Whether you need assistance overnight, during the week, or even on the weekend, one of our senior-level engineers, who is familiar with your firm, will be available to resolve your technical issues 24x7x365 via email or phone.
We hire only the best in the field. Many Managed Service Providers utilize a tiered support system where only entry-level issues can be initially solved, with escalations required for more difficult tickets. Cetrom’s IT support services, on the contrary, employ Level 3 trained engineers from the start.
Our support staff are entirely U.S.-based, full-time Cetrom engineers. They undergo regular training to maintain all relevant certifications and take the necessary steps to understand your company’s hardware, software, business needs, and personnel. Our engineers are, after all, an extension of your team.
Providing white-glove customer service is not just a goal- it’s our priority. Don’t just take it from us; hear it from our customers.
