Like the rest of the U.S., CPA firms adapted to remote work in 2020 and 2021. Today, more than half of all CPA firms use a cloud provider to host their applications and nearly two-thirds hire outside...
Cetrom Support fixed all of my problems, their engineers are very professional, courteous, friendly and very efficient. If all customer service out there was like this, it would be a better world. Thank you, Cetrom!
One of the things we appreciate wholeheartedly about working with Cetrom is how great the people in the service area are and the high-level of responsiveness we have received. I’ve been very pleased with the services Cetrom provides and I can’t say enough about the people Cetrom hires. They’re great resources and they reflect very well on Cetrom and its overall company service model.
Cetrom’s services and support really stood out against the other cloud vendors. We thought their Citrix delivery platform would have a higher level of adoption because our employees would have the same desktop setup that they have grown accustomed to using– and it has. Cetrom also stressed the importance of their backups, data redundancies and overall security, which is extremely important because we’re focused on protecting our clients’ data.
Our migration process with Cetrom was very smooth and we had an excellent experience with their support during the demo process. We have 24/7 monitoring on our onsite equipment and they have the ability to support our local workstations if we have any issues.
We are extremely happy with the service and support we receive from Cetrom. Our staff is more efficient overall in our day-to-day activities and we don’t have any downtime. It’s a good feeling knowing we have them in our corner to guide us in making the right IT decisions.
Cetrom is an extremely cost-effective option for IT services. Not only do we receive significantly improved customer service, but we were also able to add a new VoIP system, better internet service, a back-up internet service, and cable TV with the cost savings from our previous provider.
Because we use specialized software for CPAs, we were concerned about the migration process. Cetrom’s CEO reassured us that there’s no concern because they understand how the software operates in the cloud infrastructure and how it’s going to run in our system. Everything they said was true. The migration was very seamless and any kinks that we had previously were gone.
We use two programs that often posed a challenge for our previous IT providers. Cetrom handled the situation professionally, coordinated with the software vendors, did all the backend testing, and made sure the product was working properly before they released it to us.
After interviewing and reviewing the proposals from various IT providers, it was really a night and day comparison about price, service, and performance—Cetrom was just outshining the others on every level. With Cetrom, we knew that we're going to save money and get better service—add the fact that they certainly lived up to our high expectations through migration and we couldn’t be happier.
I just want to drop you a line and let you know how pleased we are with our move to Cetrom. Your people knocked it out of the park for us and are doing a great job getting us up and working. On our first day with the new system, it seems like most issues are tweaks and such – nothing big or surprising. Thanks so much and I am so glad you are supporting us. We are really happy with the smooth transition. You are running a truly great company.
Our accounting services users working in the field have greatly benefited from our migration to the cloud. They’re now able to be much more efficient while working in a client’s office because they have the ability to access and share files and information. It has dramatically increased our efficiency and we can complete engagements onsite.
The decision to migrate to the cloud was one of the best business decisions Rub & Brillhart has made. It required an investment, but we have determined that our year two IT costs will be reduced by more than 25 percent from our historic average. We couldn’t be happier with Cetrom’s service and support.
I can't say enough about the timeliness and quality of support I have received from Cetrom since we converted.
As always I am glad to have these nightly processes in capable hands so I don't have to worry about getting them done. Thank you to the night guys and their struggles with running updates that don't always work!
Question answered, problem fixed in under a minute. Can't beat that. Thank you, Cetrom!
I think you all are great, you have never been presented with an issue by me that you could not readily resolve. I appreciate you!
The Cetrom Support team is very knowledgeable and always willing to go above and beyond for us. We’re truly thankful for all of the assistance they have been able to provide us with.
Cetrom Support fixed my problem in under 5 minutes! All Cetrom employees are courteous, professional and great to work with. Thank you, Cetrom!
I don't call the support line very often but when I do the service is always awesome.
When we call into Cetrom Support, you can tell you are dealing with people who are more experienced in the IT world.
There were some very positive reviews that came from clients we knew of who were with Cetrom. One had transitioned over a month or two before and integrated that the migration was super easy and the best decision that they’ve made. The level of service was above the other guys.
Everyone I deal with is really nice. If they can’t figure out the fix, they know who to go to get it resolved. That level of service is so important. Customer service is really important to us as an accounting firm.
Cybersecurity is so important, especially in the accounting industry. That’s why we do everything in the cloud. We view it as a curtain of security. Things happen, nothing is fool proof which is why we invest in the cloud and in Cetrom.
We looked at other providers. We talked with firms that were also working with other providers. Based off our site visit and everything they had to offer, we decided to go with Cetrom.
I have been pleased with Cetrom’s services and support. Cetrom regularly works with us to ensure day-to-day needs and functionality are being met and that we properly consider long-term needs that will facilitate our strategic growth.
Always taken care so I don't have to worry about it and that continues to make me happy!
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