Join our team!
Why CPA Firms Need Secure IT Support for AI Tools
Artificial intelligence is creating new efficiencies across the accounting industry. But for many firms, the bigger question isn’t whether AI should be used—it’s how to do so safely and effectively..
Job Posting: Senior Systems Engineer
Location: Telework
Cetrom is a growing, fast-paced cloud solutions provider with clients across the United States. An ideal candidate for the Technical Documentation Specialist position comes with experience building, improving, and maintaining internal and external-facing training programs, including technical knowledge base articles. Excellent technical writing skills are essential for this position.
The ideal candidate will have 3+ years of experience and meet all the requirements below.
Responsibilities include:
- Write, edit, and review technical guides, SOPs, manuals, tutorials, and knowledgebase articles, ensuring they are clear, concise, and consistent.
- Manage and maintain our internal and external knowledge base, ensuring that it is accessible, searchable, and up-to-date.
- Collaborate with our technical experts, project managers, and stakeholders to identify training needs, objectives, and outcomes.
- Evaluate and assess the effectiveness and impact of our training programs using various methods and metrics.
- Plan, design, develop, and deliver technical training programs for our clients and employees using various formats and platforms.
- Research and stay updated on the latest trends, tools, and best practices in technical writing and training.
Skills/experience required:
- Bachelor's degree in technical writing, instructional design, education, or related field.
- At least 3 years of experience in technical writing and training, preferably in the IT industry.
- Excellent written and verbal communication skills, with the ability to explain complex technical concepts in simple and engaging terms.
- Proficient in using various tools and platforms for creating and delivering technical training, such as Microsoft Office, Microsoft Copilot, Microsoft PowerPoint, Microsoft SharePoint, etc.
- Strong knowledge of technical writing and training standards, methodologies, and best practices.
- Ability to work independently and collaboratively, managing multiple projects and deadlines.
- Detail-oriented, creative, and problem-solving mindset.
- Excellent written and verbal communication skills.
- Strong interpersonal and relationship-building skills conducive to team development.
Skills desired:
- Knowledge of or experience with training documentation platforms, including IT Glue, MyGlue, Autotask, HubSpot, Microsoft SharePoint, etc.
- Knowledge of or experience with virtualization and cloud computing technology (VMWare/Citrix).
- Experience/participation in enterprise technology planning and strategy development.
Other requirements:
- Self-starter, capable of being self-directed and directing others
- Works well in a team or independently
- People-oriented, customer-focused
- Professional in appearance, demeanor, and delivery
- U.S. Citizenship or Permanent Resident status is required for employment
Qualified candidates should send their resume (including salary requirements) to careers@cetrom.com.
