Recent Blog Posts

customer-service-blog-photo-e1379617989292.png

5 Best Customer Service Practices for IT Service Providers

“Offering second-to-none customer service could help your business to succeed no matter what the economic climate or latest technology craze.”– Forbes Web Contributor Internet blogs, message boards, and networking groups are littered with advice and tips on how businesses can deliver better customer service. However, there is also an abundance of online business reviews written... Read More

SSAE-161.jpg

What is SSAE 16?

What is SSAE 16, and how is it keeping your Cloud service provider honest? Organizations interested in finding a better business IT services provider may have heard about the most recent standard of reporting for service organizations, known as SSAE 16 (also referred to as SOC 1).  But what exactly is SSAE 16? Why is... Read More

Email-Archiving-Services-31.jpg

Email Archiving Services: How to Mitigate E-Discovery Risks

In a world where the phone and fax machine once ruled, cloud computing and email now dominate. The business community is ever-changing, constantly evolving alongside technology. However, with advances in technology also come new risks and challenges. For instance, with the ever-increasing use of email come the litigation risks of e-discovery. Email Archiving Services: How... Read More

Conceptual Recycling Symbol over Earth Globe

Mobile Cloud Computing: Real-World Examples

We are no longer restricted to saving all of our mission critical information on one, physical device, such as a floppy disk, CD, or USB flash drive. Cloud Computing has forever changed the way in which companies store and access their data. The Cloud is safe and secure, it helps boost productivity, and it is... Read More

Network servers and Earth globe

How to Combine Public and Private Clouds

Public Cloud solutions are attractive for many reasons. Cloud Computing is a cost-effective way to store data, while also boosting productivity. Still, despite the complex security measures most Cloud providers undertake to ensure critical business data is kept safe, some companies cannot bring themselves to relinquish control of their data, opting instead for in-house storage... Read More

Cloud-Computing-for-Lawyers.png

How the Cloud Benefits Lawyers

Businesses everywhere are making the jump to the Cloud and for good reason. Cloud Computing benefits businesses across a wide range of industries, from the financial services industry to the accounting industry and travel industry, helping these businesses boost productivity while reducing costs. That is what we like to call a win-win. But what about... Read More