Recent Blog Posts

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5 Best Customer Service Practices for IT Service Providers

“Offering second-to-none customer service could help your business to succeed no matter what the economic climate or latest technology craze.”– Forbes Web Contributor Internet blogs, message boards, and networking groups are littered with advice and tips on how businesses can deliver better customer service. However, there is also an abundance of online business reviews written... Read More

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What is SSAE 16?

What is SSAE 16, and how is it keeping your Cloud service provider honest? Organizations interested in finding a better business IT services provider may have heard about the most recent standard of reporting for service organizations, known as SSAE 16 (also referred to as SOC 1).  But what exactly is SSAE 16? Why is... Read More

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Email Archiving Services: How to Mitigate E-Discovery Risks

In a world where the phone and fax machine once ruled, cloud computing and email now dominate. The business community is ever-changing, constantly evolving alongside technology. However, with advances in technology also come new risks and challenges. For instance, with the ever-increasing use of email come the litigation risks of e-discovery. Email Archiving Services: How... Read More

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Mobile Cloud Computing: Real-World Examples

We are no longer restricted to saving all of our mission critical information on one, physical device, such as a floppy disk, CD, or USB flash drive. Cloud Computing has forever changed the way in which companies store and access their data. The Cloud is safe and secure, it helps boost productivity, and it is... Read More