Cetrom Support fixed all of my problems, their engineers are very professional, courteous, friendly and very efficient. If all customer service out there was like this, it would be a better world...
- Mid-sized
You have your CPA company. You have the programs. But maybe having an in-house IT department isn’t where your firm is at the moment—or perhaps your IT team needs additional support as your company scales. That’s where Cetrom steps in.
Already recognized as a top-tier Managed Security Service Provider (MSSP), Cetrom now offers nationwide, on-site IT support provided by certified field engineers. Whether your office is in Boston, Boise, or Honolulu, Cetrom can dispatch an expert technician directly to your location—home or office—when a remote solution just won’t cut it.
Why In-Person IT Still Matters for CPA Firms
In today’s remote-first world, it’s easy to assume that all IT issues can be solved from afar. But for CPA firms, physical systems and client data security still play a huge role. When critical IT infrastructure needs hands-on attention—whether it’s local equipment issues, office moves, or system malfunctions—on-site help becomes essential.
Cetrom On-Site bridges that gap with:
- Certified Field Engineers: Every dispatch is handled by a vetted, highly skilled technician.
- Fast Response Times: Emergency requests are typically responded to within 4–6 hours, with high-priority support in 24 hours and normal tickets within 48 hours.
- Nationwide Coverage: Service is available in all 50 states, including Alaska and Hawaii.
Built for CPA Firms Scaling Across the Country
Cetrom’s On-Site IT services are ideal for CPA firms with 20 to 200 employees scaling operations or enhancing infrastructure. As firms expand, so do their IT needs—especially those involving physical systems.
Picture this:
- You’re onboarding a dozen new staff and need quick workstation deployment, including PC reimages and secure software setup.
- You’re relocating your office and need a technician to handle the full move—from disconnecting systems to server room cleanup at the new site.
- You’re launching a new client service center and require a wireless survey and network connectivity check to ensure everything runs smoothly on day one.
These scenarios are routine for accounting firms, but they demand trusted, in-person IT help. Cetrom delivers just that—deploying the right field engineer for your situation with customized pricing based on scope, time, and travel needs.
What’s Included—and What’s Not
Cetrom is a full-service IT solutions provider. While 98% of support tickets can be handled virtually, Cetrom can provide local on-site IT services at your home or office when a local on-site IT service is requested or if Cetrom Support Management identifies a service request that would be better handled with a local field engineer.
Cetrom will continue to manage this process, hand-picking, triaging, and communicating directly with the on-site engineer and client to ensure the successful completion of IT service requests. Cetrom On-site IT services are available as needed as part of being a Cetrom client.
Cetrom On-Site covers a wide range of services tailored for firms that need direct, physical support:
Included Services:
- Emergency Response
- Equipment Deployment & Relocation
- Network Connectivity
- On-Site Troubleshooting
- PC Reimage
- Server Room Cleanup
- Workstation Deployment
- Project Work
- Wireless Surveys
Services Not Included:
- Cabling Work: Cetrom doesn’t run cabling but can coordinate with qualified vendors.
- Internal Printer Servicing: Cetrom doesn’t disassemble or clean internal printer components but can assist in coordinating vendor support.
This clear scope means your firm always knows what to expect—and that Cetrom can act quickly without red tape when you need results fast.
More Than Cloud: Your Complete IT Partner
Cetrom has long been a leader in managed cloud hosting for accounting applications. Now, with the addition of on-site IT services, Cetrom becomes a truly end-to-end IT partner.
Combine on-site support with:
- Cloud Hosting Solutions
- Managed IT Services
- 24x7 Support from Certified Engineers
- Virtual CIO services and proactive project management
...to ensure your firm has the operational resilience to handle audits, tax deadlines, and client demands—without disruption.
Security, Speed, and Expertise When It Matters Most
Every Cetrom On-Site engineer is selected specifically for your request. Our Support Management Team handpicks the most qualified field technician for your issue to ensure fast and expert results.
And because Cetrom’s roots are in accounting IT, you benefit from field engineers who understand your systems, your compliance needs, and your tax-season urgency.
Our SLAs are built for action:
- Emergency Tickets: Avg. response time 4–6 hours
- High Priority: Avg. response within 24 hours
- Normal Requests: Avg. dispatch within 48 hours
Customized Pricing That Fits Your Firm
Cetrom On-Site pricing is never one-size-fits-all. Each service request is quoted based on:
- Level of urgency
- Scope of work
- Time and materials
- Travel requirements
This flexibility ensures that whether you need a quick PC fix or full infrastructure support, you pay for only what you need—without hidden fees.
Cetrom’s Commitment to CPA Success
According to CEO Christopher Stark, “By extending Cetrom On-Site nationwide, we’re reaffirming our commitment to delivering exceptional IT solutions and fostering long-term, collaborative relationships with our clients as they grow.”
This isn’t just about adding another service—it’s about empowering accounting firms with the resources to scale, secure, and support their operations with confidence.
Ready for On-Site Support?
Here’s how to get started:
- Request a Consultation: Visit our Contact Us page or email sales@cetrom.com.
- Identify Your Needs: Whether it's an office move or a network project, our team will scope your service request.
- Schedule and Deploy: Based on availability, we’ll dispatch a certified field engineer to your location—sometimes the same day.
The Local Advantage, Nationwide
In the past, only local IT shops could deliver in-person support. Cetrom now brings that same personal touch to every corner of the United States—with the depth and reliability of an enterprise-class provider.
From PC reimages to wireless surveys, and from server room cleanup to urgent emergency response, Cetrom On-Site is here—wherever “here” is.
Don't settle for IT support that stops at the cloud. Choose Cetrom for end-to-end coverage that includes the office, the cloud, and everything in between.
