Cetrom Support fixed all of my problems, their engineers are very professional, courteous, friendly and very efficient. If all customer service out there was like this, it would be a better world...
- Mid-sized
Blog
By: Joe Vassalotti, Systems Engineer
As the push continues for all users to enroll in Cetrom’s DUO two-factor authentication for an extra layer of security for you and your company, you may have a question about what happens if your device associated with DUO breaks, gets lost or is forgotten.
Well, if you do not have a secondary device registered, accessing your resources in the cloud becomes a bit tricky. The DUO authentication works in the same way as passwords when it comes to how Cetrom engineers can assist. We would need a point of contact at the company to approve Cetrom giving a temporary bypass code for the day.
However, to avoid that hassle, the best practice is to have a secondary device registered with DUO. This would allow you to get access to your data in the cloud without the extra steps.
In order to register a secondary device, you would need to access cloud.cetrom.net from a local web browser and sign in with your credentials. After entering your credentials, click on the link on the left-hand side of the screen to "Add a new device."
It is important to do this step while you have your smartphone or default device used for DUO at the ready because adding a secondary device requires DUO authentication. If you do not have it, then the secondary device cannot be added yet and must be done later when your current device is available.
And from there, it is a repeat of the same steps you used to first register for DUO. If you have a direct line at your office or a landline at home, those are good options to include as secondary devices. You could also add your iPad or tablet device as a method of authentication.
Keep in mind, though, that if your default device is the push notification or call to your cell phone but you need to use the secondary, you must use the cloud that day using a web browser and accessing cloud.cetrom.net.
Another tip to remember -- if you ever find a time where the push notification isn’t coming to your smartphone as expected, check your phone to make sure it’s connected to Wi-Fi or check the application settings for DUO and make sure it is permitted to use cellular data. If you are not in a location for Wi-Fi access and do not have cellular allowed for the application, the push won’t make it to your phone and your account will not be getting into the virtual desktop or your published apps.
Cetrom Support fixed all of my problems, their engineers are very professional, courteous, friendly and very efficient. If all customer service out there was like this, it would be a better world...
- Mid-sized
One of the things we appreciate wholeheartedly about working with Cetrom is how great the people in the service area are and the high-level of responsiveness we have received. I’ve been very pleased..
- Mid-sized
Cetrom’s services and support really stood out against the other cloud vendors. We thought their Citrix delivery platform would have a higher level of adoption because our employees would have the..
- Mid-sized
Our accounting services users working in the field have greatly benefited from our migration to the cloud. They’re now able to be much more efficient while working in a client’s office because they..
- Mid-sized
The decision to migrate to the cloud was one of the best business decisions Rub & Brillhart has made. It required an investment, but we have determined that our year two IT costs will be reduced by..
- Midwest
Our migration process with Cetrom was very smooth and we had an excellent experience with their support during the demo process. We have 24/7 monitoring on our onsite equipment and they have the..
- Small
We are extremely happy with the service and support we receive from Cetrom. Our staff is more efficient overall in our day-to-day activities and we don’t have any downtime. It’s a good feeling..
- Mid-sized
Cetrom is an extremely cost-effective option for IT services. Not only do we receive significantly improved customer service, but we were also able to add a new VoIP system, better internet service,..
- Mid-sized
Because we use specialized software for CPAs, we were concerned about the migration process. Cetrom’s CEO reassured us that there’s no concern because they understand how the software operates in the..
- Mid-sized
We use two programs that often posed a challenge for our previous IT providers. Cetrom handled the situation professionally, coordinated with the software vendors, did all the backend testing, and..
- Mid-sized
After interviewing and reviewing the proposals from various IT providers, it was really a night and day comparison about price, service, and performance—Cetrom was just outshining the others on every..
- Mid-sized
I just want to drop you a line and let you know how pleased we are with our move to Cetrom. Your people knocked it out of the park for us and are doing a great job getting us up and working. On our..
- Small-sized
Because we use specialized software for CPAs, we were concerned about the migration process. Cetrom’s CEO reassured us that there’s no concern because they understand how the software operates in the..
- 97%
Cetrom’s Cloud Computing offers a high-quality, reliable and secure alternative to traditional IT management and provides immediate access to all my IT resources whether I’m in the office, at home or..
- High-quality,
Cetrom Support fixed all of my problems, their engineers are very professional, courteous, friendly and very efficient. If all customer service out there was like...
- Mid-sized