Cetrom Support fixed all of my problems, their engineers are very professional, courteous, friendly and very efficient. If all customer service out there was like this, it would be a better world...- Mid-sized
Unlike most industries that are rapidly changing year after year, the accounting industry’s overall business structure and services have remained relatively the same. But, with automated accounting software, such as QuickBooks, TurboTax and Mint coming into the market, Accounting firms are looking for ways to stand out.
A great way to gain a competitive advantage is by adopting technology that allows Accounting firms to enhance their product offering and customer service by being more productive and efficient. Over the last year, we’ve seen a number of our clients adopt technology that has evolved their reporting model and enabled them to provide assurance that the financial information is accurate and reliable. In addition to improved reporting and reliable information, Accounting firms’ customers want to know their data is going to be protected.
In order to deliver, Accounting firms and their partners are continuing to research and embrace the new generation of technology that can help them stay relevant and on top.
Erik Asgeirsson, president and CEO of CPA.com, says “We’re seeing broad pickup in cloud services and other emerging technologies. The next wave that leads to greater productivity and capabilities for advanced firms is fuller integration of these technologies and the elimination of bottlenecks in work processes.”
The 2016 National Management of an Accounting Practice survey found that the use of cloud services by Accounting firms has grown since 2014, with 56 percent of all firms surveyed saying they use cloud-based software, which is up from 48 percent in 2014 and 29 percent in 2012. Among other findings of the survey:
Cetrom Support fixed all of my problems, their engineers are very professional, courteous, friendly and very efficient. If all customer service out there was like...- Mid-sized