Cetrom Support fixed all of my problems, their engineers are very professional, courteous, friendly and very efficient. If all customer service out there was like this, it would be a better world...- Mid-sized
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This article originially appeared via @Law, online and print editions. By Christopher Stark, September, 2014
You’re not in the IT business. Your time should be dedicated to serving clients, but unfortunately a significant portion of it is spent dealing with IT issues. One way to make sure everyone focuses on appropriate priorities is to embrace the cloud. Dependable, reliable cloud services leverage advanced technology, freeing you to focus on your work without dedicating staff to the myriad of disruptive IT problems – keeping software up-to-date, maintaining licensing fees for software, ensuring hardware is up and running smoothly, or knowing back-up procedures. The benefits of embracing a cloud solution are numerous, but the concerns can often be summarized by one word: FEAR. There is fear that a cloud migration could result in lost data, inadequate data security and reduced productivity due to downtime, not to mention a fear of how your practice will function with the cloud. However, proven cloud solutions create a seamless working environment that will make your job easier with efficient, dependable, manageable services that can scale to fit your needs and budget—don’t let fear stand in the way of increased productivity! Cloud solutions, like most other technological advances, are only as valuable as the productivity they enable. This means that some extra effort will have to be put into the planning phase of the project to ensure a smooth transition, including an assessment, a strategy and a plan to make the cloud work for you and your firm. If your cloud provider isn’t up for this, keep looking. This is about your needs, not theirs. Too often, vendors will mistakenly believe that what worked in the past will also work for a similar client. Relying on precedent to be universally applicable and ignoring differences between customers leads to careless IT problems (that you were trying to avoid) including paying for services you don’t want and potentially don’t need. Before making your leap to the cloud, it is imperative to address these five challenges with your cloud provider and discuss mutually beneficial solutions in order to achieve a successful cloud migration.
Data accessibility is essential to operating in today’s business world and the transition from dependency on local assets to the freedom of the cloud has to be smooth. Once you are in the cloud, it will be possible to work from anywhere as if you are sitting at your desk. You and the staff will be untethered from your desktops; you will be able to access whatever you need, wherever and whenever you need it. The scalability of the cloud will also enable you to quickly and easily adapt to any future IT needs, such as adding new software or integrating mobile devices with little to no disruption. There are challenges to achieving this type of result. The better prepared you are beforehand, the better your migration outcome will be. Afterward, whether at the office, in the courthouse, at a deposition – you will have your full range of capabilities on-hand to handle any situation. Your IT concerns are handled expertly via the cloud, allowing you to consume only the resources needed while you and your staff are back to serving your clients. Bio: Christopher Stark is the president and CEO of Cetrom Information Technology, Inc., an industry-leading provider of custom cloud solutions. Stark founded Cetrom in 2001 based on the premise that there was a smarter, easier way for SMBs to conduct business and now the company maintains an unprecedented track record of zero downtime and near 100% customer retention. (Read more on the full article PDF : 2014-09 @Law)
Cetrom Support fixed all of my problems, their engineers are very professional, courteous, friendly and very efficient. If all customer service out there was like...- Mid-sized