Cetrom Support fixed all of my problems, their engineers are very professional, courteous, friendly and very efficient. If all customer service out there was like this, it would be a better world...- Mid-sized
With 2016 coming to a close, we can’t help, but look back on a great year that allowed for a considerable amount of internal growth and development. As a company, we pride ourselves on providing excellent service to the CPA industry and continuously strive to develop solutions that exceed customer expectations.
In doing so, Cetrom was named Top Hosting Provider by K2 Enterprises, a premier provider of technology-focused Continuing Professional Education (CPE) in both the United States and Canada, for the second year in a row. The 15th Annual Technology Awards, also known as the K2 Quality Awards, is considered to be the most-respected and longest standing awards in the accounting industry and is determined by a poll comprising of the K2 Enterprises instructor team.
These votes are influenced by end user feedback and experience received directly from accounting professionals during K2 Enterprises’ consulting and extensive teaching efforts. Cetrom was able to stand out due to the company’s reliability, customer satisfaction and its depth of solution offering.
Throughout the voting process, it was positively noted that we provide our customers senior level support 24/7/365, a six-month no hassle guarantee and a record of zero downtime, while offering full customizable solutions catered toward clients’ needs, a Hybrid Cloud model, and SOC II, Type II and HIPAA compliancy. Furthermore, these offerings have generated a 97 percent customer retention rate, consistent five-star satisfaction ratings on post support surveys and the honor of being in the top 5 percent of Microsoft Partners for Customer Satisfaction.
“The award winners represent the best of the best of both products and support. If you are considering a solution in an award category we have named, you’ll definitely want to consider the vendor or product that has won. The solutions have outstanding merit this year and we expect them to be long-term players.”
- Randy Johnston, executive vice president, K2 Enterprises
To see the complete list of the 2016 winners, please visit http://www.cpafirmsoftware.com/12-press-releases/192-news-2016-k2-quality-award-winners.
Cetrom Support fixed all of my problems, their engineers are very professional, courteous, friendly and very efficient. If all customer service out there was like...- Mid-sized