May 9, 2012

Six Month Customer Satisfaction Guarantee

As more businesses evaluate Cloud Computing than ever before, it’s exciting to see that executives and business owners are beginning to understand the intricacies of the Cloud. They are asking more questions up front; many want to know what guarantee they have against downtime, how responsive and competent the technical support is, what impact the Cloud has on internal data security, and more. Making the decision to migrate to a Cloud Computing solution can be difficult, and the list of questions can continue long after making that decision. So what happens if a vital question doesn’t come up until after you’re in the Cloud? What protection do you have with your Cloud vendor?

With Cetrom, you don’t have to worry. We offer a unique six-month, no hassle guarantee in all of our service level agreements (SLAs) for Cloud Computing clients. With this approach, clients receive an extended period of time to evaluate their new Cloud solution, while working with Cetrom to make any customizations to meet their unique needs along the way. Talk about peace of mind:

If you determine, for whatever reason, that you do not want to continue HOSTING services for the Hosted Applications and Third Party Applications with Cetrom within the first six months of becoming a ‘live’ system, Cetrom will return CLIENT to the environment which had existed prior to activation of HOSTING services without charge.

In a nutshell, if any client of ours is not completely satisfied within the first six months, they are free to cancel the contract with a 30-day written notice (to ensure proper planning and coordination of the return to your previous system). It’s important to note that not one client has exercised this option in our more than a decade of providing Cloud Computing solutions… not a single one. Other Cloud vendors may offer a trial period, but be aware. Some require a 60-day written notice, while others may charge an early termination fee equivalent to nearly a year’s worth of service. Our priority at Cetrom is to ensure our clients are happy. We work diligently to form a long-term technology partnership with all of our clients, and a big part of that is eliminating any hesitation or trepidation you may have. With a no-strings-attached option, we take the risk out of choosing the Cloud. And, once you are part of the Cetrom family, you’ll soon realize there was no reason to worry in the first place with a no-hassle experience, best in-class service and solutions, and full customer satisfaction guaranteed at a caliber that no other Cloud provider offers. That is our promise to you.

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