Cetrom Support fixed all of my problems, their engineers are very professional, courteous, friendly and very efficient. If all customer service out there was like this, it would be a better world...- Mid-sized
Recent media recognition
Health care organization for physician executives cites flexibility, ease of use, reliability and security as top reasons for choosing Protech’s cloud-based association management software and Cetrom’s cloud management services
COLUMBIA, Md. and VIENNA, Va. – Feb. 25, 2014 – Protech Associates, Inc. (Protech), the world’s first and leading provider of cloud-based association management software (AMS) powered by Microsoft Dynamics® CRM, and Cetrom Information Technology, Inc. (Cetrom), an industry-leading provider of custom cloud solutions that transform the way associations, nonprofits and SMBs succeed, today announce a successful go-live for the American College of Physician Executives (ACPE). The Tampa, Fla.-based professional association has deployed Protech Cloud Business Solutions hosted by Cetrom to improve operational efficiencies throughout the 27-person organization, reduce overall costs and better serve its membership. Hans Zetterstrom, chief information officer, ACPE, said, “It was important that our new association management software offered advanced CRM functionality, an integrated financial system, business intelligence and transactional efficiency. However, as an organization, ACPE really needed a complete technology solution that would allow us to focus on the parts of our business where we excel—supporting our members. By developing a tight relationship among Protech, Cetrom and ourselves, we are able to do just that while allowing the software and cloud experts to take care of the system, upgrades, datacenter and security measures.” Founded in 1975, ACPE has grown to become the nation's largest health care organization for physician executives with more than 12,000 members from 46 different countries. In order to provide the best continuing medical education, events, publications, career services, career advancement, and connectivity to its members, ACPE selected Protech Cloud Business Solutions and has already seen the following benefits:
Brian Bruffey, CEO, Protech, said, “From the beginning, ACPE demonstrated a unique willingness to understand the software and the capabilities provided out of the box, even when it meant redefining their own business policies and processes. By taking this forward-looking step, ACPE ensured it would attain the maximum benefits from the system, and as a result, earned it the Protech 2013 Excellence in Innovation Wow! Award. Equally important, ACPE successfully implemented their system at 15 percent under the project budget with high quality results.” A key deciding factor for ACPE, Protech’s strategic relationship with Cetrom gives the association’s executives—Zetterstrom specifically—the peace of mind in knowing that the system will always be accessible when staff or members need it, even during hurricane season. With opposite-coast redundancy and enterprise-class security, Cetrom’s cloud management solutions for associations and nonprofits offer a cost-effective approach to technology management backed by professional, personalized customer service and IT support. Christopher Stark, president and CEO, Cetrom, said, “An association’s mission is to serve its members. But for organizations like ACPE with limited budgets and resources, executives and staff are often tasked with too many responsibilities and are stretched too thin to be as innovative as they would like. By removing the worry and stress associated with maintaining on-site datacenters or numerous hosted applications, Cetrom enables associations to be proactive and focus on what matters most, the members.” About Cetrom Information Technology, Inc. Cetrom Information Technology, Inc. is an industry-leading provider of custom cloud solutions that are backed by high-end technology and support teams who consistently achieve near-perfect satisfaction ratings. The company creates IT solutions to meet specific user, mobile, security and application needs for a variety of SMBs including accounting and CPA firms, associations and nonprofits, law offices, and travel management companies. A Microsoft Partner with multiple Gold Competencies, Cetrom is headquartered in Vienna, Va., with offices and SSAE 16-compliant data centers across the United States. Since its founding in 2001, the cloud computing trailblazer has maintained a spotless track record of zero downtime and was recently named a Cloud Computing Excellence award winner, an Inc. 500l5000 company, one of Virginia’s Fantastic 50, and a Washington Business Journal Best Place to Work. Together with technology partners like Citrix, Dell, EMC2, Lenovo and CenturyLink, Cetrom is evolutionizing IT. Learn more at www.cetrom.net. About Protech Associates, Inc. Protech Associates, Inc. is the world’s first and leading provider of cloud-based association management software (AMS) powered by Microsoft Dynamics® CRM. Founded in 1984, Protech combines deep industry expertise and the technical knowledge of numerous on-staff Microsoft Certified Professionals to deliver a robust, easy-to-use, membership management software that is Certified for Microsoft Dynamics, with enterprise-level security, a built-in disaster recovery plan, and a 99.9 percent uptime guarantee. Headquartered in Colombia, Md., the company has been named to the Microsoft President’s Club multiple times, received the Microsoft Distinction in Marketing Award twice, is a Microsoft partner with a Gold Competency in CRM, and partners with technology leaders including CenturyLink, Cetrom, Melissa Data, PayPal, ExactTarget, Higher Logic and Engage. For more information, visit www.protechassociates.com.
Cetrom Support fixed all of my problems, their engineers are very professional, courteous, friendly and very efficient. If all customer service out there was like...- Mid-sized