Cetrom Support fixed all of my problems, their engineers are very professional, courteous, friendly and very efficient. If all customer service out there was like this, it would be a better world...- Mid-sized
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Cloud Computing Services provider offers IT security, customer service, disaster recovery, daily maintenance, and licensing and software updates so the association can focus on its membership Vienna, Va. – Aug. 5, 2013 – For more than a decade, the American Wholesale Marketers Association (AWMA) has relied on Cetrom Information Technology, Inc. (Cetrom), a cloud computing pioneer and leader in custom cloud management for global SMBs, to provide outsourced cloud management and IT support services. Cetrom offers AWMA enterprise-level security and disaster recovery, top-tier customer service, day-to-day maintenance, and management of software licensing updates so the association can focus on its primary mission to serve its members. “Because we are a small association, it’s important for our IT solution to be cost effective and fully managed by our provider so we can invest our time, money and resources in finding ways to improve membership for our members. With the flexibility and mobility of the Cetrom cloud supporting our efforts for more than a decade, our staff have significantly improved their time management and work much more efficiently. Being able to communicate and share documents so easily makes a world of difference, especially when many of our staff are travelling or working remotely,” said, Jennifer Moulton, Director of Administration, Information Technology and Internet Services, AWMA. AWMA represents convenience distributors and their trading partners, offering them information on legislative and regulatory issues, operations and logistics, and management techniques, as well as benefits such as educational programs and industry-specific publications and research. Since the organization’s migration to the cloud in 2002, AWMA has worked closely with Cetrom through many complicated projects, including moving its physical office with no data loss or disruptions in service, and switching to its new association management software (AMS), Protech Cloud Business Solutions, which required careful transition of its member database and changes to its website. Throughout the years, Cetrom has seamlessly updated AWMA’s applications after hours to avoid interruption during the work day. Furthermore, AWMA has discovered that by hosting its applications and data in the cloud, its onsite hardware lasts much longer due to the majority of the processing and workload being done within Cetrom’s infrastructure instead of on local computers. Cetrom’s enterprise-level security, document recovery, backup, redundancy and disaster recovery ensure the association’s members’ data, including billing and contact information, are protected. Christopher Stark, president and CEO, Cetrom, said, “As one of Cetrom’s first customers, AWMA was also one of the first associations to enjoy the benefits of an outsourced cloud management solution and we are thrilled to celebrate their success with them. Knowing that associations are often stretched quite thin financially and in personnel, Cetrom is proud to offer a virtual IT department option to completely manage all the organization’s needs while association staff can focus on taking care of their members.” Cetrom’s Cloud Computing Solutions for Associations provide flexible cloud management options ranging from a fully outsourced IT department to an expert partner that complements established internal IT teams. With a best-in-class infrastructure, enterprise-level security and top-tier customer service, Cetrom’s cloud management and IT support services offer member-based organizations a reliable way to use and access standard office programs, an AMS, financial systems and more applications through any device and an Internet connection. This cost-effective alternative to traditional IT solutions takes daily maintenance and monitoring out of the association so executives and IT staff can focus on projects to advance the organization and offer improved member benefits and services. About Cetrom Information Technology, Inc. Founded in 2001, Cetrom Information Technology, Inc. (Cetrom) is a custom and hybrid cloud computing services pioneer named to the Inc. 500l5000 and CRN Next-Gen 250 that provides cutting-edge Cloud Management Solutions with a track record of zero downtime to global SMBs. Cetrom’s enterprise-class IT support services are built on a best-in-class technology infrastructure and supported by high-end customer service and senior-level engineers. Headquartered in Vienna, Va., with offices and SSAE 16–compliant data centers across the United States, Cetrom is a Microsoft Partner with multiple Gold Competencies, and a partner of leading technology providers such as Citrix, Dell, EMC2, Lenovo and CenturyLink. For more information, visit www.cetrom.net.
Cetrom Support fixed all of my problems, their engineers are very professional, courteous, friendly and very efficient. If all customer service out there was like...- Mid-sized