Cetrom Support fixed all of my problems, their engineers are very professional, courteous, friendly and very efficient. If all customer service out there was like this, it would be a better world...- Mid-sized
Recent media recognition
Cloud Computing pioneer to deliver mobile capability, day-to-day IT management and extensive travel industry expertise enabling internal technology team to increase customer focus Vienna, Va. – July 30, 2012 – Cetrom Information Technology, Inc. (Cetrom), a Cloud Computing pioneer and leading provider of custom Cloud solutions for global SMBs, announced today that The Travel Team, Inc., an industry leading travel management company (TMC), American Express representative and Centurion member, and wholly owned subsidiary of Rich Products Corporation, has chosen Cetrom’s Cloud Computing for Travel Management to virtualize and standardize its technology infrastructure nationwide. With extensive travel industry expertise, Cetrom’s certified staff will take over all day-to-day administrative technology management, while the innate capability of the custom Cloud solution will provide extensive mobility and accessibility. The new solution enables The Travel Team’s internal technology staff to focus on customer-facing applications and platforms, and increase overall value for clients. Joel A. Cristall II, PMP, vice president of strategic technology solutions, The Travel Team, Inc., said “When we made the decision to virtualize The Travel Team’s technology infrastructure, one of my top priorities was to get my staff out of day-to-day administration so they can focus on providing top value to our clients. With Cetrom, we don’t have to worry about software licensing, security or system compatibility. Cetrom brought in the necessary resources from their top technology expert to senior-level engineers to ensure our system was working exactly as it was supposed to be—it was a breath of fresh air.” The Travel Team deployed Cetrom’s hybrid Cloud configuration, which includes an extra layer of redundancy to a local server, in addition to an unmatched 99.99 percent uptime guarantee, enterprise-level security and 24x7x365 customer service and support. Christopher Stark, CEO and founder, Cetrom, said, “The travel management industry is highly specialized and TMCs require very specific technological capabilities to support clients at any given time around the world. We are pleased that The Travel Team chose Cetrom’s Cloud solution as a vital part of its innovative technology vision. With industry-specific applications, a track record of zero downtime in over a decade, and our signature 24x7x365, white-glove service and support, we are confident they will experience the significant benefits of making Cloud Computing a central component of technology plans today and into the future.” About The Travel Team, Inc. The Travel Team, Inc. was established in 1989, by the Robert E. Rich family, owners of Rich Products Corporation, and is a wholly owned-subsidiary of the company. The company is a representative office of American Express and as a Centurion member, provides innovative solutions in managing corporate travel for national and international companies. Rich Products backing fuels The Travel Team’s best in class travel technology and innovative high touch customer service programs. The company has the depth of resources because of their unique ownership. The Travel Team’s special approach to business travel management enables clients to receive decision-making opportunities that positively impact their profitability while controlling their costs. About Cetrom Information Technology, Inc. Cetrom Information Technology, Inc. is a Cloud Computing pioneer and a leader in custom Cloud solutions for global SMBs. Founded in 2001, Cetrom offers high-availability, enterprise-class Cloud Computing solutions built on a best-in-class technology infrastructure with a diverse library of SaaS and business applications, mobile workforce support, virtualized custom applications and high-end customer support. Headquartered in Vienna, Va., with offices and SAS 70–compliant data centers across the United States, Cetrom is a Microsoft Partner with multiple Gold Competencies, a Blackberry Alliance Program member and a partner of leading technology providers such as Citrix, Dell, EMC2, Lenovo and CenturyLink. For more information, visit https://www.cetrom.net/ or join the conversation on LinkedIn, Twitter, Facebook or Google+.
Cetrom Support fixed all of my problems, their engineers are very professional, courteous, friendly and very efficient. If all customer service out there was like...- Mid-sized