July 26, 2012

21st Century IT: Staying Strong in the Storm: Advice From Cetrom CEO Christopher Stark

Staying Strong in the Storm: Advice From Cetrom CEO Christopher Stark

By: Alison Diana, Editor in Chief, 21st Century IT When selecting a service provider, VARs and SMBs should dig deep into the technologies, histories, and datacenters in place at their prospective partners' locations. That is some of the advice from Christopher Stark, founder and CEO of Cetrom Information Technology, whose services were unaffected in the June storms that damaged many other provider networks and wreaked havoc on some large organizations' operations. Cetrom, which was founded in 2001 as an application service provider (ASP), evolved into a cloud-computing provider with a focus on uptime and availability. He told me: From the ground up, the commitment of redundancy, security, and disaster recovery was part of the vision from day one. In the hosting business, minutes are forever. Seconds are forever. If a client is experiencing pain, that's lost time, money, and ultimately could affect our relationship with our client. It's the value and our guarantee, and [in] our 11 years and several months of being in business, knock on wood, we've never been down. To protect uptime, Cetrom operates datacenters on the east and west coasts, as well as in the center of the United States. The company invests heavily and frequently in availability technologies and readily admits Cetrom may not be the least expensive option. The company does internal and external audits to evaluate its service, security, availability, and redundancy, said Stark, in an effort to find and shore-up any weak links. Sometimes, the weakest link is lack of knowledge. Although cloud is an oft-bandied term, misconceptions abound. Typically, Cetrom discusses cloud, what it means, security, virtual private networks, encryption, best-practices, training, and other aspects of the entire architecture before entering into an agreement. This increases a client's comfort level and ensures they understand what the solution can do for their company. "It's a financial, business, and technology decision," said Stark. Companies should know where their cloud partner is based, whether they use encrypted systems, who has access to their datacenters, the security they use, the built-in documentation in use, and the systems they use, he noted. Like many cloud service providers, Cetrom works closely with solution providers via a formal, yet flexible, program, he explained: We're supporting them to support our clients. It's a great relationship. It's often a win-win. Who better to judge our products than other solution providers? We often team up with them to provide a solution to their client. Flexibility is a must in IT. You really have to customize your approach. Some people can't live within a box. Info technology is here to support the business needs, not the other way around, so we really strive to be flexible. (Article PDF)

Cybersecurity Guidelines for the CPA C-Suite

Cyberattacks are happening more frequently and with increasing sophistication. In order to counteract this threat, c-suite executives must prepare..
May 18,2021

Cetrom Support fixed all of my problems, their engineers are very professional, courteous, friendly and very efficient. If all customer service out there was like this, it would be a better world...

- Mid-sized
View All

One of the things we appreciate wholeheartedly about working with Cetrom is how great the people in the service area are and the high-level of responsiveness we have received. I’ve been very pleased..

- Mid-sized
View All

Cetrom’s services and support really stood out against the other cloud vendors. We thought their Citrix delivery platform would have a higher level of adoption because our employees would have the..

- Mid-sized
View All

Our accounting services users working in the field have greatly benefited from our migration to the cloud. They’re now able to be much more efficient while working in a client’s office because they..

- Mid-sized
View All

The decision to migrate to the cloud was one of the best business decisions Rub & Brillhart has made. It required an investment, but we have determined that our year two IT costs will be reduced by..

- Midwest
View All

Our migration process with Cetrom was very smooth and we had an excellent experience with their support during the demo process. We have 24/7 monitoring on our onsite equipment and they have the..

- Small
View All

We are extremely happy with the service and support we receive from Cetrom. Our staff is more efficient overall in our day-to-day activities and we don’t have any downtime. It’s a good feeling..

- Mid-sized
View All

Cetrom is an extremely cost-effective option for IT services. Not only do we receive significantly improved customer service, but we were also able to add a new VoIP system, better internet service,..

- Mid-sized
View All

Because we use specialized software for CPAs, we were concerned about the migration process. Cetrom’s CEO reassured us that there’s no concern because they understand how the software operates in the..

- Mid-sized
View All

We use two programs that often posed a challenge for our previous IT providers. Cetrom handled the situation professionally, coordinated with the software vendors, did all the backend testing, and..

- Mid-sized
View All

After interviewing and reviewing the proposals from various IT providers, it was really a night and day comparison about price, service, and performance—Cetrom was just outshining the others on every..

- Mid-sized
View All

I just want to drop you a line and let you know how pleased we are with our move to Cetrom. Your people knocked it out of the park for us and are doing a great job getting us up and working. On our..

- Small-sized
View All

Because we use specialized software for CPAs, we were concerned about the migration process. Cetrom’s CEO reassured us that there’s no concern because they understand how the software operates in the..

- 97%
View All

Cetrom’s Cloud Computing offers a high-quality, reliable and secure alternative to traditional IT management and provides immediate access to all my IT resources whether I’m in the office, at home or..

- High-quality,
View All

News Archives

See all

Cybersecurity Guidelines for the CPA C-Suite

Cyberattacks are happening more frequently and with increasing sophistication. In order to counteract this threat, c-suite executives must prepare..
May 18,2021

Cetrom Support fixed all of my problems, their engineers are very professional, courteous, friendly and very efficient. If all customer service out there was like...

- Mid-sized
View All

News Archives

See all
Is Cetrom Your Cloud Services Solution?