June 6, 2013

Cetrom in ZDNet: Cetrom's cloud mantra

Cetrom's cloud mantra: Minimize downtime.

This article originially appeared online here. By Heather Clancy, Next-Gen Partner, June 5, 2013

If there is one characteristic that all of integrator Cetrom Information Technology's customers share, it is this: they have very little tolerance for downtime. "We take on applications and needs that a lot of other cloud providers won't touch, that they can't touch," said Christopher Stark, president and CEO of the company, which was just named one of the 50 fastest-growing businesses in the state of Virginia.

Founded in 2001 and based in the city of Vienna, Va., Cetrom is a Microsoft Gold-level business partner in multiple competencies, including Hosting and Server Platform. Some of its other key technology partners include CenturyLink, EMC, Dell and Citrix. Faced with possible disintermediation (like other traditional IT resellers and VARs caught between the on-premises and cloud delivery models), the company decided to turn its expertise in security and managed infrastructure into a hybrid, private cloud practice, rather than reselling the infrastructure services of some of the big public cloud providers.

"We haven't forgotten who or what is really needed in an IT partner — someone who can tailor a solution around [a company's] business needs," Stark said. Who are Cetrom's traditional clients? For one thing, they tend to be small and mid-size businesses (SMBs) that happen to be pretty demanding, including accounting firms, law offices and medical offices. "These industries have very specialized needs and security requirements," he noted. To support its service level agreement (SLA) promise of 99.9 uptime, the company has created a network of SAS 70-compliant data centers in Virginia, Maryland, Ohio, Colorado and Washington, Stark said. It can support more than 170 different applications within this cloud infrastructure: built into its core SLA is geographic failover from one coast of the United States to another.

Many of Cetrom's new clients these days are businesses that are seeking to migrate from one cloud service to another. So, aside from its aggressive uptime metrics, the integrator also spends a lot of time nurturing its customer service practices. "Just because we are working with computers doesn't mean we need to treat our clients like computers," Stark said.

One final note: Cetrom offers this resource for businesses in the process of evaluating cloud providers: "How to Choose a Cloud Computing Provider: 10 Questions You Must Ask." It might be worth adding to your list of evaluation criteria. (Full article PDF: 2013-06-05 ZDNet Next-Gen Partner Blog)

How to Spot Potentially Malicious Emails

Finding a potentially malicious phishing email before it causes damage is a hallmark of effective cybersecurity and awareness. Phishing attacks..
June 10,2021

Cetrom Support fixed all of my problems, their engineers are very professional, courteous, friendly and very efficient. If all customer service out there was like this, it would be a better world...

- Mid-sized
View All

One of the things we appreciate wholeheartedly about working with Cetrom is how great the people in the service area are and the high-level of responsiveness we have received. I’ve been very pleased..

- Mid-sized
View All

Cetrom’s services and support really stood out against the other cloud vendors. We thought their Citrix delivery platform would have a higher level of adoption because our employees would have the..

- Mid-sized
View All

Our accounting services users working in the field have greatly benefited from our migration to the cloud. They’re now able to be much more efficient while working in a client’s office because they..

- Mid-sized
View All

The decision to migrate to the cloud was one of the best business decisions Rub & Brillhart has made. It required an investment, but we have determined that our year two IT costs will be reduced by..

- Midwest
View All

Our migration process with Cetrom was very smooth and we had an excellent experience with their support during the demo process. We have 24/7 monitoring on our onsite equipment and they have the..

- Small
View All

We are extremely happy with the service and support we receive from Cetrom. Our staff is more efficient overall in our day-to-day activities and we don’t have any downtime. It’s a good feeling..

- Mid-sized
View All

Cetrom is an extremely cost-effective option for IT services. Not only do we receive significantly improved customer service, but we were also able to add a new VoIP system, better internet service,..

- Mid-sized
View All

Because we use specialized software for CPAs, we were concerned about the migration process. Cetrom’s CEO reassured us that there’s no concern because they understand how the software operates in the..

- Mid-sized
View All

We use two programs that often posed a challenge for our previous IT providers. Cetrom handled the situation professionally, coordinated with the software vendors, did all the backend testing, and..

- Mid-sized
View All

After interviewing and reviewing the proposals from various IT providers, it was really a night and day comparison about price, service, and performance—Cetrom was just outshining the others on every..

- Mid-sized
View All

I just want to drop you a line and let you know how pleased we are with our move to Cetrom. Your people knocked it out of the park for us and are doing a great job getting us up and working. On our..

- Small-sized
View All

Because we use specialized software for CPAs, we were concerned about the migration process. Cetrom’s CEO reassured us that there’s no concern because they understand how the software operates in the..

- 97%
View All

Cetrom’s Cloud Computing offers a high-quality, reliable and secure alternative to traditional IT management and provides immediate access to all my IT resources whether I’m in the office, at home or..

- High-quality,
View All

News Archives

See all

How to Spot Potentially Malicious Emails

Finding a potentially malicious phishing email before it causes damage is a hallmark of effective cybersecurity and awareness. Phishing attacks..
June 10,2021

Cetrom Support fixed all of my problems, their engineers are very professional, courteous, friendly and very efficient. If all customer service out there was like...

- Mid-sized
View All

News Archives

See all
Is Cetrom Your Cloud Services Solution?